Florida Highway Safety and Motor Vehicles

My registration was to renewed on 08/23, i paid in advance 06/23. That car is on the name of my husband.

I did this transaction online. I was supposed to get it in my mail as explained on site. I didnt recived it so i called them they answered that may be you have to visit the tax office. My drivers license renewal was in February so i asked to give me sticker for car.

The person gave me the form to be filled up by my husband as power of attorney. My husband lives in Delaware i send him the document and he sent me my mail it took almost 3 weeks to do that. Today when i went to tax office in university square and when my turn came the person asked me to pay again for registration.

And said it's more than 6 months but i paid them 2 months before i was not supposed to charge for late fee.. Instead, give me interest for that.

I am a 100% disabled Vietnam veteran. When I moved to Florida several years ago I was issued a disabled veterans plate for my vehicle.

Just recently I applied for a handicap plaque to use when I travel in different vehicles. At the tax collectors office I was told in order to get a plaque I had to have a doctor complete a section of the application. I said this policy doesn't make sense as I already have a disabled plate and I produced an official letter from the veterans administration stating I am 100% disabled.

If one has a disabled plate why then do they have to go through the hassle of having a doctor prove thier disabled. Not a good way to treat veterans.

I spent over 6 hours attempting to contact them due to my license not arriving in the mail after paying for a renewal. I was placed on hold each time I actually was able to be sent to the next available representative; however, each time I was on hold for over an hour just for them to hang up on me.

I never got to speak to anyone. They left me on hold until they closed at 5pm. If there were any other methods I could take to resolve my issue I would, but nothing is working. I tried using my account on FLHSMV but I was redirected to call customer service.

I tried utilizing their chat bot but it also didnt include information on the issue I had at hand.

I absolutely hate this company since this occurs every time I try to do business with them. If I could rate them -5,000/5 I would in a heartbeat.